Shipping Policy

At Paw Naturals, we know how important it is to receive the products you have chosen for your pet safely and without unnecessary confusion.

This Shipping Policy outlines how orders are prepared, dispatched, tracked, and delivered. By placing an order through our website, you agree to the shipping terms described below.

How We Fulfill Orders

Paw Naturals offers practical products created for pets and the people who care for them.

To provide a broader product selection while keeping prices accessible, some orders may be dispatched from one of our approved fulfillment centers, distribution facilities, or manufacturing partners.

Depending on product availability and the customer’s location, items within the same order may occasionally be shipped separately.

This fulfillment model helps us:

• Provide useful pet products without excessive retail markups

• Maintain access to a wider selection of products

• Limit unnecessary inventory and storage waste

• Send orders from the facility best suited to fulfill them

We appreciate your understanding when an order requires additional transit time.

1. Order Preparation

After payment has been successfully completed, orders normally require time for verification, product inspection, packing, and shipment preparation.

Standard processing period:
2–4 business days

During holidays, promotional events, severe weather, or other periods of increased demand, processing may require up to 5 business days.

Business days do not include Saturdays, Sundays, or recognized public holidays.

Shipping Cost

A flat shipping fee of $5.99 applies to each order unless a different rate or free-shipping promotion is displayed during checkout.

2. Expected Transit Times

Estimated delivery times begin after an order has been dispatched. Processing time is not included in the estimates below.

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may be affected by:

• Carrier congestion

• Customs inspections

• Local postal delays

• Incorrect or incomplete addresses

• Severe weather

• Public holidays

• Transportation disruptions

• Events outside our reasonable control

Paw Naturals is not responsible for carrier or customs delays after a shipment has left the fulfillment facility.

3. Shipment Confirmation and Tracking

Once your order has been dispatched, a shipment confirmation will be sent to the email address provided during checkout.

When available, this email will include a tracking number or tracking link.

Please allow 1–3 business days for the carrier’s tracking system to display the first update. A lack of immediate tracking activity does not necessarily mean the package has not been shipped.

Some international shipments may be transferred between multiple carriers. Tracking details can pause temporarily while the parcel moves between shipping networks.

4. Multiple Shipments

Products may be stored at different fulfillment locations.

As a result:

• An order may arrive in more than one package

• Packages may be delivered on different dates

• Each parcel may have a separate tracking number

You will not be charged an additional shipping fee simply because an order is divided into multiple shipments.

5. International Customs and Import Charges

International shipments may be sent under Delivered Duty Unpaid, also known as DDU.

Depending on the laws of the destination country, the customer may be required to pay:

• Customs duties

• Import taxes

• Local handling charges

• Brokerage or clearance fees

These charges are determined by local authorities and are not included in the product price or standard shipping fee unless clearly stated at checkout.

Paw Naturals does not control customs assessments and cannot predict the amount that may be charged.

Customers are responsible for complying with the import requirements of their destination country. Delays caused by customs authorities are outside our control.

6. Address Changes and Cancellation Requests

Orders may enter preparation shortly after they are submitted.

To request a cancellation or shipping-address correction, contact us within 12 hours of placing the order:

Email: service@fallinwellvip.com
Phone: +1 (312) 243-4080

Please include your order number and the email address used during checkout.

We will make a reasonable effort to accommodate the request. However, once an order has been packed, processed, or transferred to a shipping carrier, it may no longer be possible to cancel it or change its delivery address.

Submitting a request does not guarantee that a modification can be completed.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate shipping address.

Paw Naturals is not responsible for delivery issues resulting from:

• Incorrect street numbers

• Missing apartment or unit information

• Invalid postal or ZIP codes

• Misspelled recipient names

• Outdated addresses

• Addresses rejected by the carrier

If a package is returned because the delivery information was inaccurate or incomplete, additional shipping charges may apply before the order can be sent again.

Please review your information carefully before completing checkout.

8. Packages Marked as Delivered

When tracking shows that a package has been delivered but it cannot be located, please:

1. Check entrances, porches, mailboxes, garages, and other secure delivery areas.

2. Ask household members, neighbors, reception desks, or building management whether they accepted it.

3. Contact the shipping carrier for delivery confirmation.

4. Allow up to 48 hours, as some carriers mark parcels as delivered shortly before physical delivery.

After completing these steps, contact our support team with your order number and tracking information so we can review the matter.

Paw Naturals cannot guarantee reimbursement or replacement when carrier records confirm delivery to the shipping address supplied at checkout.

9. Damaged Products

We take care when preparing each shipment. However, damage may occasionally occur during transportation.

When an item arrives damaged, contact us within 72 hours of delivery and provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the shipping package and label

Once the information has been reviewed, we may arrange a replacement or another appropriate resolution.

Please keep the damaged product and its original packaging until our support team has completed its review.

10. Lost Shipments

A shipment will not be considered lost solely because tracking has not updated for several days.

When a shipping carrier officially confirms that a parcel was lost while in transit, Paw Naturals will review the order and may provide a replacement at no additional product cost.

Additional verification may be required before a replacement is approved.

Paw Naturals is not responsible for packages lost after confirmed delivery, refused by the recipient, or returned because of inaccurate address information.

11. Delayed Orders

An order may occasionally arrive later than the estimated timeframe.

Before contacting customer support, please review the tracking information and confirm that the delivery estimate has passed.

When requesting assistance with a delayed shipment, provide:

• Your full name

• Order number

• Checkout email address

• Shipping address

• Tracking number, when available

Our team will review the available shipping information and help determine the appropriate next step.

12. Contact Paw Naturals

For questions regarding shipping, tracking, delivery, or an existing order, contact:

Paw Naturals
932 W Monroe St
Chicago, IL 60607
United States

Phone: +1 (312) 243-4080
Email: service@fallinwellvip.com

To help us locate your purchase quickly, please include your order number in all order-related messages.

Thank you for choosing Paw Naturals. We appreciate the opportunity to provide products that support happier, more comfortable everyday moments with your pet.