Terms of Service

Last updated: July 20, 2026

Introduction

Welcome to Paw Naturals.

These Terms of Service govern your access to and use of the Paw Naturals website, online store, checkout system, customer-support channels, products, digital content, features, and related services.

Throughout these Terms:

• “Paw Naturals,” “we,” “our,” and “us” refer to Paw Naturals.

• “You,” “your,” and “customer” refer to the person accessing the website or purchasing from the store.

• “Website” means the Paw Naturals online storefront and associated pages.

• “Services” means the website, products, checkout features, content, support services, and other functions we make available.

Our online store uses Shopify’s commerce platform to support website hosting, checkout, order processing, and related functionality.

By visiting the website, creating an account, submitting information, placing an order, or otherwise using the Services, you confirm that you have read and accepted these Terms.

These Terms should be read together with our:

• Privacy Policy

• Shipping Policy

• Return and Refund Policy

• Payment Options Policy

• Any product-specific instructions or promotional terms displayed on the website

When a product, promotion, subscription, or service includes separate written conditions, those specific conditions will apply in addition to these Terms.

Do not access or use the Services if you do not agree with these Terms.

1. Eligibility to Use the Services

You must have reached the legal age of majority in your state, province, or country of residence to make purchases through Paw Naturals.

When you permit a minor to access the website through a device or account you control, you accept responsibility for that minor’s activity and supervision.

By using the Services, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide is truthful, current, and complete.

• You will use the Services only for lawful personal or household purposes.

• You are not prohibited from receiving the products under applicable laws.

• You will comply with all local rules concerning the purchase, possession, import, and use of the products.

We may refuse access or cancel an order when we reasonably believe these requirements have not been met.

2. Accounts and Customer Information

Certain website features may allow or require you to create a customer account.

You are responsible for:

• Keeping your login credentials confidential

• Restricting access to your account and devices

• Reviewing information entered during registration and checkout

• Informing us promptly of suspected unauthorized activity

• Updating your email address, shipping address, and other account details when necessary

You accept responsibility for activity performed through your account unless applicable law provides otherwise.

Customer accounts may not be sold, transferred, licensed, or assigned to another person without our written permission.

We may suspend or close an account when we reasonably suspect fraud, misuse, unlawful conduct, security risks, or repeated violations of these Terms.

3. The Role of Shopify

Paw Naturals uses Shopify technology to support the operation of the online store.

Shopify provides the commerce infrastructure through which portions of the Services may be delivered. However, unless expressly stated otherwise, any purchase made through the Paw Naturals store is a transaction directly between you and Paw Naturals.

Paw Naturals—not Shopify—is responsible for:

• Products offered through our store

• Product descriptions and pricing

• Order acceptance and fulfillment

• Customer support

• Returns and refunds

• Store policies

• Compliance with laws applicable to our business

To the fullest extent permitted by law, Shopify and its affiliates are not responsible for claims arising solely from products purchased directly from Paw Naturals.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

4. Permitted Use of the Website

Paw Naturals grants you a limited, revocable, non-exclusive, and non-transferable right to access the website for personal shopping and informational purposes.

You may not use the website or Services to:

• Break any local, state, federal, provincial, national, or international law

• Commit fraud or submit false payment information

• Purchase products for unauthorized commercial resale

• Misrepresent your identity or affiliation

• Attempt to gain access to another person’s account

• Upload malware, viruses, or harmful code

• Disrupt the website, checkout system, servers, or connected networks

• Circumvent access controls, security measures, or purchase limits

• Scrape, crawl, harvest, copy, or systematically extract website data

• Collect personal information about other users without authorization

• Send spam, phishing messages, chain letters, or unwanted promotions

• Interfere with another customer’s use of the Services

• Use website content to train, operate, or improve an automated system without permission

• Engage in conduct that could expose Paw Naturals, Shopify, our customers, or our service providers to harm or liability

We may restrict or terminate access when prohibited conduct is detected or reasonably suspected.

5. Product Information and Website Images

We make reasonable efforts to present product descriptions, dimensions, features, materials, instructions, photographs, and other information accurately.

However, product appearance may vary because of:

• Screen brightness and display settings

• Lighting conditions

• Manufacturing variations

• Product updates

• Packaging changes

• Differences in size, breed, coat, weight, or behavior of individual pets

Images may include props, lifestyle settings, accessories, or animals for demonstration purposes. Items shown in an image are not necessarily included unless specifically listed in the product description.

Measurements and product specifications may contain minor tolerances.

You should review the complete product page before ordering. Contact us before purchase when a particular measurement, feature, material, or compatibility requirement is essential to your decision.

We do not guarantee that every product will appear exactly as it does on your screen.

6. Pet Product Use and Safety

Paw Naturals offers products intended to support everyday pet care, comfort, organization, feeding, grooming, play, travel, or household routines.

Our website content is provided for general product and educational purposes. It is not veterinary advice and should not replace an examination, diagnosis, recommendation, or treatment plan from a qualified veterinarian.

Before using a product:

• Read all labels, warnings, sizing information, and instructions.

• Confirm that the product is appropriate for your pet’s species, breed, size, weight, age, health, and behavior.

• Inspect the product before each use.

• Supervise your pet whenever supervision is recommended.

• Keep packaging, small parts, cords, fasteners, and unsuitable materials away from pets and children.

• Stop using damaged, worn, loose, or altered products.

• Do not use a product for a purpose other than its stated or reasonably intended use.

No pet product is indestructible. Products used for chewing, play, feeding, restraint, travel, grooming, or containment should be checked regularly for signs of damage.

Discontinue use and seek professional veterinary advice when your pet experiences irritation, injury, breathing difficulty, digestive problems, unusual behavior, or another adverse reaction.

Paw Naturals does not guarantee that a product will be suitable for every animal or prevent every accident, injury, illness, escape, or property-damage event.

7. Product Availability and Purchase Limits

Products may be revised, replaced, limited, or discontinued at any time.

We may limit sales according to:

• Customer or household

• Shipping destination

• Geographic region

• Order quantity

• Inventory availability

• Promotion conditions

• Suspected resale activity

• Legal or carrier restrictions

Adding a product to your cart does not reserve inventory.

A product may become unavailable before checkout is completed or before the order is accepted. When this occurs, we may cancel the affected item and issue an appropriate refund.

8. Placing and Accepting Orders

Submitting an order is an offer to purchase the products listed in your checkout summary.

An automated order acknowledgment confirms only that we received the submission. It does not necessarily mean that the order has been accepted.

An order may be accepted after:

• Payment has been authorized or received

• Order information has been verified

• Products have been confirmed as available

• Applicable security checks have been completed

• We issue an acceptance or shipment confirmation

We may reject, limit, hold, or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Suspected fraud

• Unusual purchasing activity

• Address or identity verification problems

• Violation of purchase limits

• Restrictions affecting shipment or import

• Apparent commercial resale

• Errors affecting the website or checkout process

When an order is cancelled after payment has been collected, the amount paid for the cancelled item will normally be returned to the original payment method.

9. Order Review, Changes, and Cancellations

You are responsible for checking your order before submitting it.

Please review:

• Product selection

• Quantity

• Size and variation

• Recipient name

• Shipping address

• Billing information

• Email address

• Telephone number

We process orders promptly. Address changes and cancellation requests should be submitted within the period stated in our Shipping Policy.

A request does not guarantee that an order can be changed or cancelled. Once packing, processing, transfer, or shipment has begun, modifications may no longer be possible.

Paw Naturals is not responsible for delivery problems caused by information that was entered incorrectly by the customer.

10. Personal and Household Purchases

Unless we provide written approval, products purchased from Paw Naturals are intended for personal or household use.

You may not purchase products for:

• Unauthorized resale

• Redistribution through another marketplace

• Export in violation of applicable law

• Deceptive promotional activity

• Copying or reverse engineering

• Use in connection with unlawful commercial claims

We may cancel orders that appear to involve resellers, distributors, purchasing agents, or unusually high quantities inconsistent with ordinary household use.

11. Prices and Currency

Unless another currency is clearly displayed during checkout, transactions are processed in United States Dollars (USD).

Prices may be changed without advance notice.

The amount applicable to an accepted order will generally be the price shown at checkout and reflected in the order confirmation, subject to correction of obvious errors.

Prices displayed on the website may not include:

• Shipping charges

• Sales tax

• Value-added tax

• Customs duties

• Import fees

• Brokerage charges

• Local handling fees

Applicable charges will either be shown during checkout or assessed by the relevant authority, carrier, or service provider.

Prices offered through Paw Naturals may differ from prices offered by third-party sellers or other websites.

12. Promotions and Discount Offers

Paw Naturals may provide discount codes, bundles, gifts, limited-time offers, free-shipping promotions, or other incentives.

Promotions may be subject to separate conditions, including:

• Start and end dates

• Eligible products

• Minimum purchase requirements

• Customer or household limits

• Geographic restrictions

• Excluded products

• Stock availability

• Restrictions on combining offers

Promotional codes have no cash value and may not be sold, copied, transferred, or redeemed after expiration.

Unless expressly stated otherwise, only one promotional code may be used per order.

When promotional terms conflict with these general Terms, the specific promotion conditions will control for that promotion.

We may withdraw or correct a promotion when it contains an error, has been misused, or is affected by unauthorized distribution.

13. Taxes, Duties, and International Charges

You are responsible for taxes and government charges legally applicable to your purchase.

For international orders, the destination country may impose:

• Customs duties

• Import taxes

• Value-added taxes

• Brokerage fees

• Customs-processing charges

• Local delivery fees

Unless expressly collected during checkout, these costs are not included in the product price or standard shipping charge.

Customs authorities determine whether charges apply. Paw Naturals does not control those decisions or guarantee that an international shipment will be exempt from fees.

Customers are responsible for ensuring that ordered products may legally be imported into and used within the destination country.

14. Payment and Billing

Available payment methods are displayed at checkout and may include PayPal, credit cards, debit cards, or other authorized payment services.

By submitting payment information, you confirm that:

• The information is accurate and complete.

• You are authorized to use the selected payment method.

• The payment provider may verify and process the transaction.

• You will pay all approved charges associated with the order.

Payment may be declined or held for verification by a bank, card issuer, PayPal, fraud-screening provider, or other payment processor.

Paw Naturals may request additional information before accepting an order when necessary to verify identity, payment authorization, or transaction legitimacy.

Do not email us full card numbers, security codes, banking passwords, or account passwords.

Additional payment terms are available in our Payment Options Policy.

15. Shipping and Delivery

Order preparation, shipping charges, estimated delivery periods, tracking, address corrections, customs handling, damaged parcels, and lost shipments are governed by our Shipping Policy.

Delivery dates are estimates unless we expressly guarantee a specific service.

Delays may result from circumstances outside our reasonable control, including:

• Carrier congestion

• Customs inspections

• Severe weather

• Transportation disruptions

• Public holidays

• Labor interruptions

• Incorrect addresses

• Government action

• Natural disasters

• Other force majeure events

Where permitted by law, responsibility for a shipment may transfer when the package is delivered to the carrier.

When mandatory consumer law requires the seller to retain delivery risk until the customer receives the goods, that law will apply instead.

16. Returns, Exchanges, and Refunds

Return eligibility, required product condition, exclusions, return authorization, shipping responsibility, exchanges, inspections, and refund processing are governed by our Return and Refund Policy.

You must contact Paw Naturals and obtain return authorization before mailing an item.

Sending a product to our business address or another facility without written instructions does not guarantee that the return can be identified, accepted, or refunded.

Mandatory consumer cancellation, warranty, or return rights available under applicable law are not limited by these Terms.

17. Website Accuracy and Corrections

The website may occasionally contain:

• Typographical mistakes

• Incorrect product details

• Pricing errors

• Outdated promotions

• Inventory inaccuracies

• Incorrect shipping estimates

• Missing information

• Technical display issues

We may correct or update website information at any time.

When an error affects an order, we may contact you for instructions, cancel the affected item, or refund the applicable amount.

We are not required to honor a clearly incorrect price or offer when a reasonable customer should recognize that an error has occurred.

18. Third-Party Services and Tools

The Services may include features operated by external providers, such as:

• Payment gateways

• Shipping carriers

• Tracking services

• Review platforms

• Analytics services

• Customer-support tools

• Social-media integrations

• Marketing or advertising applications

These services may be made available under the third party’s own terms and privacy practices.

We do not control every external tool and cannot guarantee that third-party functionality will always be available, accurate, uninterrupted, or error-free.

Your decision to use an optional third-party service is voluntary and at your own risk, subject to any rights that cannot be excluded by law.

19. External Websites

The Paw Naturals website may contain links to external websites or resources.

A link does not necessarily mean that we:

• Own the external website

• Endorse its products or claims

• Verify all of its information

• Control its security or privacy practices

• Accept responsibility for its services

Review the applicable terms, return rules, and privacy notices before submitting information or completing a transaction on another website.

Questions concerning third-party purchases should be directed to the applicable third-party provider.

20. Ownership of Website Content

The website and its content are owned by or licensed to Paw Naturals and are protected by applicable intellectual-property laws.

Protected materials may include:

• Brand names

• Logos

• Product names

• Photographs

• Videos

• Graphics

• Packaging designs

• Product descriptions

• Website layouts

• Written articles

• Icons

• Illustrations

• Audio

• Software

• Customer-facing tools

Your use of the website does not transfer ownership of any intellectual property to you.

Without our written permission, you may not:

• Reproduce website content for commercial use

• Republish product photographs or videos

• Modify or create derivative works

• Remove copyright or trademark notices

• Use Paw Naturals branding to imply authorization

• Sell, license, or distribute our content

• Copy substantial parts of the website

• Frame or mirror the website on another service

All rights not expressly granted are reserved.

Third-party names and trademarks appearing on the website belong to their respective owners.

21. Reviews, Images, and Other Submissions

You may be able to submit reviews, photographs, videos, suggestions, questions, testimonials, comments, or other materials.

By submitting content to Paw Naturals, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, edit, translate, publish, distribute, display, and use that content in connection with our business, website, customer support, advertising, and promotional activities.

This permission continues unless prohibited by applicable law.

You confirm that:

• You own the submission or have permission to provide it.

• The content is accurate to the best of your knowledge.

• Any incentive or compensation related to a review has been disclosed.

• The content does not violate another person’s rights.

• The content is not unlawful, deceptive, defamatory, threatening, or obscene.

• The content does not contain malware or harmful code.

• You are not impersonating another person.

Do not submit photographs, names, addresses, or other personal information belonging to another person without permission.

We may moderate, reject, edit, or remove submitted content, but we are not required to review every submission.

You remain responsible for the content you provide.

22. Privacy and Data Processing

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

Because parts of the store are supported by Shopify and other service providers, information submitted through the Services may be processed by those providers to operate the website, complete payments, prevent fraud, fulfill orders, provide support, analyze activity, and improve services.

Data may be processed in countries other than the country in which you live, subject to applicable privacy laws and contractual safeguards.

By using the Services, you acknowledge that electronic processing and cross-border service providers may be involved in completing your transaction.

23. Electronic Communications

When you contact us, create an account, or place an order, you agree that we may communicate with you electronically regarding:

• Order confirmations

• Payment status

• Shipping updates

• Delivery issues

• Returns and refunds

• Account security

• Policy changes

• Customer-service inquiries

• Legally required notices

These operational messages are separate from optional marketing communications.

Marketing emails or messages may be sent only as permitted by applicable law and according to the choices you make during checkout or signup.

You may unsubscribe from promotional emails using the instructions provided in the message. Unsubscribing from marketing does not prevent necessary order or account communications.

24. Suspension and Termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate access when we reasonably believe that you have:

• Violated these Terms

• Misused the website

• Submitted fraudulent information

• Infringed intellectual-property rights

• Threatened website security

• Engaged in unlawful conduct

• Created risk or liability for customers, Paw Naturals, Shopify, or another provider

Termination does not remove payment obligations or liabilities that arose before termination.

Provisions concerning intellectual property, customer submissions, disclaimers, liability, indemnification, governing law, and other terms that logically should continue will survive termination.

25. Disclaimer of Warranties

To the fullest extent allowed by law, the website and Services are provided on an “as available” basis.

We do not promise that:

• The website will always operate without interruption.

• Every technical error will be corrected immediately.

• The Services will be free from harmful components.

• All content will always be complete or current.

• A product will satisfy every individual preference.

• A product will be appropriate for every pet.

• A particular pet-care, comfort, behavior, grooming, or lifestyle result will occur.

Except where a written warranty or mandatory law provides otherwise, products are provided without additional express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow particular warranty exclusions. In those locations, the exclusions apply only to the maximum extent legally permitted.

Nothing in these Terms excludes a warranty, guarantee, remedy, or consumer right that cannot lawfully be waived.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Paw Naturals and its owners, employees, affiliates, contractors, suppliers, licensors, agents, fulfillment providers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the website or products.

This may include:

• Lost income

• Lost profits

• Lost business opportunities

• Loss of data

• Replacement expenses

• Property damage

• Losses resulting from interruption of the Services

Where liability cannot be fully excluded, Paw Naturals’ total liability relating to a particular order will not exceed the amount paid to Paw Naturals for the product giving rise to the claim, unless applicable law requires a greater remedy.

These limitations do not apply where exclusion would be unlawful, including liability that cannot be limited for fraud, willful misconduct, death, personal injury, or mandatory consumer protections.

27. Customer Responsibility and Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Paw Naturals, Shopify, and their respective affiliates, owners, officers, employees, contractors, agents, licensors, and service providers from third-party claims arising from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your violation of another person’s rights

• Content you submit

• Unauthorized commercial use or resale

• Misuse or alteration of a product

• Your violation of applicable law

This obligation does not apply to the extent that a claim was caused by the negligence, unlawful conduct, or breach of Paw Naturals or another protected party.

We may participate in or control the defense of a covered claim. You agree to provide reasonable cooperation and relevant information.

28. Events Outside Our Control

Paw Naturals will not be responsible for a failure or delay caused by circumstances beyond reasonable control.

Examples include:

• Natural disasters

• Fires or floods

• Severe weather

• Epidemics or public-health emergencies

• War or civil unrest

• Government restrictions

• Customs action

• Transportation shutdowns

• Labor disputes

• Utility outages

• Internet failures

• Cyberattacks

• Carrier interruptions

• Supplier or fulfillment disruptions

When practical, we will take reasonable steps to reduce the effect of the disruption and resume affected operations.

29. Governing Law and Disputes

These Terms and transactions with Paw Naturals are governed by the laws of the State of Illinois and applicable United States federal law, without applying rules that would require the laws of another jurisdiction.

Subject to mandatory consumer protections, legal proceedings relating to these Terms or the Services may be brought in the state or federal courts located in Cook County, Illinois.

You and Paw Naturals consent to the jurisdiction of those courts where legally permitted.

Customers may also have rights to bring claims in their home jurisdiction when applicable consumer law requires it.

Before beginning formal proceedings, we encourage you to contact us and allow our support team a reasonable opportunity to review the concern.

30. Severability

When a court or authorized body determines that part of these Terms is invalid, unlawful, or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

31. No Waiver

A delay or failure by Paw Naturals to enforce a provision does not mean that we waive the right to enforce it later.

A waiver is effective only when it is clearly made in writing by an authorized representative.

32. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

Paw Naturals may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of service provider, or other lawful business transaction.

Any assignment remains subject to applicable consumer law.

33. Entire Agreement

These Terms, together with the policies and product-specific conditions referenced within them, form the agreement between you and Paw Naturals concerning use of the Services.

They replace prior discussions, representations, or communications concerning the same subject, except for written obligations that expressly remain effective.

The headings are provided for organization and do not change the meaning of the provisions.

34. Updates to These Terms

We may revise these Terms to reflect:

• Changes to the Services

• New website features

• Product or operational updates

• Legal or regulatory requirements

• Changes involving Shopify or other providers

• Security or fraud-prevention needs

The revised version will be posted on this page with an updated effective date.

When required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective means that you accept the updated version. Changes will not apply retroactively when doing so would be unlawful.

35. Contact Information

Questions about these Terms of Service may be directed to:

Paw Naturals
932 W Monroe St
Chicago, IL 60607
United States

Phone: +1 (312) 243-4080
Email: service@fallinwellvip.com

When contacting us about an order, please include your order number and the email address used during checkout.